Training Overview

Lee created this training for admissions teams that field behavioral health inquiry calls. Online modules are delivered twice a month, and the subscription can be canceled anytime. A companion Admissions Journal is also available on Amazon, reinforcing the training with questions and space for notes on key concepts.

A complete list of modules is on the sign-up page. Topics include:

  • The Expert Advisor
  • Describing Non-Verbal Therapies
  • Psychology of the Caller
  • Boomerang Statements
  • Discussing Price
  • Preparing for Travel
  • Establishing Trust
  • Negotiation
  • Discussing Shared Rooms
  • Emotional and Probing Questions
Consulting

Healthcare Admissions Center Training
Monthly Subscription

Unlock the Skills to Master Healthcare Admissions

Looking to build a career or improve your role in healthcare admissions? Has your organization missed opportunities by under-training staff? The Healthcare Admissions Center Training Monthly Subscription gives you the tools, training, and support to succeed — whether you’re new to admissions or looking to elevate your performance and your practice’s conversion rate.

Enroll/Subscribe

Why This Training Will Transform Your Admissions Role

Comprehensive Curriculum
Covers inbound admissions opportunities, outbound referrals, insurance verification, customer service, compliance, and data reporting & KPIs.

Monthly Subscription Model
Affordable, flexible access — pay as you grow, cancel or renew anytime.

Live & On-Demand Learning
Webinars, recorded modules, role-plays, and real case studies to help you apply what you learn.

Practical Tools
An admissions journal you can put to work immediately.

Ongoing Coaching & Feedback
Personalized coaching and performance feedback to sharpen your skills.

Who Should Enroll

  • New healthcare admissions professionals wanting a strong foundation
  • Supervisors and managers seeking to standardize processes and improve metrics
  • Healthcare administrators aiming for better patient flow, reduced admissions delays, and higher patient satisfaction
  • Anyone on the admissions team — front-desk, phone outreach, intake coordination, insurance verification

What You’ll Learn (Course Snapshot)

1. Admissions Process Fundamentals

  • Role of admissions in patient experience, marketing, and facility operations
  • Understanding the patient journey: intake, verification, approval

2. Communication & Customer Service Excellence

  • Handling phone leads and inbound queries, especially direct-to-consumer leads
  • Overcoming common objections and building rapport
  • Clear, compassionate communication with families

3. Insurance, Verification & Compliance

  • Verifying patient coverage, eligibility, and prior authorizations
  • Ensuring regulatory compliance (HIPAA, patient privacy, documentation)
  • Managing outbound referrals

4. Data, Reporting & Key Performance Indicators (KPIs)

  • Tracking admissions metrics (lead response time, conversion rate, missed calls, transcripts, etc.)
  • Using dashboards and tools to monitor performance
  • Reporting to leadership and enabling continuous improvement

5. Workflow Optimization & Efficiency

  • Mapping the admissions workflow for clarity
  • Automating tasks where possible
  • Reducing bottlenecks and staying consistent under volume

6. Real-World Practice, Role-Plays & Peer Feedback

  • Simulated admissions calls and interactions
  • Coaching on actual admissions cases
  • Peer review and group learning

Subscription Plan & Pricing

  • Monthly Access: Unlimited access to all current learning modules, recordings, templates, tools, and live sessions for the duration of your subscription
  • Cancel or Pause Anytime: No long-term contract required
  • Updates Included: New modules and tools added regularly, at no extra cost

Outcomes You Can Expect

By subscribing and engaging fully, you’ll be equipped to:

  • Shorten the time from lead to admission
  • Increase the conversion rate of inquiries to admissions
  • Improve patient satisfaction through responsive, empathetic communication
  • Deliver measurable improvements in admissions team KPIs

FAQs

A: No. This training supports both beginners and seasoned professionals, starting with fundamentals and scaling up from there.

A: Through recorded video sessions with polls and quizzes.

 

A: No. The subscription is month-to-month, and you can cancel or pause anytime.

 
 

How to Get Started

Enroll/Subscribe